Refund policy
Last updated: September 30, 2026
1. Two kinds of product
Custom cables are built to the customer's specification after an order is placed. Standard Configuration cables are built to a set specification and ship in 2 business days. In-stock cables sold through our social shops are Standard Configuration cables. The product page states which applies.
2. Return eligibility
Standard Configuration products may be returned within 14 days of delivery, unused and in their original condition. Return shipping is paid by the customer.
Custom cables are final sale. They are not eligible for return or exchange because of preference, incorrect selection or change of mind.
Returns of any product are accepted where:
- the product arrives damaged in transit;
- the product contains a defect in materials or workmanship;
- the product does not match the specification ordered.
3. Claims
Claims must be sent to info@ghostcable.com within 14 days of delivery and must include the order number and photos of the product. Approved claims are resolved by replacement or refund at the discretion of Ghost Cable LLC. Return shipping is not charged to the customer on an approved claim.
4. Warranty
Every Ghost cable carries a lifetime warranty on workmanship, and the cable is covered against defects for life. The warranty stays with the cable, so it covers second owners. Damage from misuse or abuse is not covered. Connectors are covered by their maker's warranty, and Ghost Cable LLC handles the claim. Full terms and how to make a claim are on our Warranty page.
5. Changes and cancellations
Requests to change or cancel an order should be sent to info@ghostcable.com. Custom orders cannot be canceled once production has begun, except where a statutory right of cancellation applies.
6. Refunds
Approved refunds are issued to the original payment method. Processing times vary by payment provider.
7. Customers in the European Union and United Kingdom
Customers ordering from the European Union or the United Kingdom have a statutory right to withdraw within 14 days of delivery. Notice must be given to info@ghostcable.com within that period, and the product returned within 14 days of notice.
- The direct cost of returning the product is paid by the customer.
- Products must be returned in the condition in which they were received. Refunds may be reduced to reflect lower value caused by handling beyond what is needed to establish the nature and characteristics of the product.
- Refunds include the standard outbound delivery charge and are issued within 14 days of receiving the returned product or proof of its return.
Statutory rights for products that are faulty, damaged or not as described are unaffected.
8. Contact
Ghost Cable LLC
9520 Owensmouth Avenue, Suite 1
Chatsworth, CA 91311
info@ghostcable.com
818-252-9640