Refund policy

Last updated: 5 September 2026

1. Made-to-order products

All products are manufactured to the customer’s specification after an order is placed.

2. Return eligibility

Custom-configured products are not eligible for return or exchange on the basis of preference, incorrect selection, or change of mind.

Returns are accepted where:

  • the product arrives damaged in transit;
  • the product contains a defect in materials or workmanship;
  • the product does not match the specification ordered.

3. Claims

Claims must be submitted to info@ghostcable.com within 14 days of delivery and must include the order number and photographs of the product. Approved claims are resolved by replacement or refund at the discretion of Ghost Cable LLC. Return shipping is not charged to the customer on an approved claim.

4. Warranty

Ghost Cable products are warranted against defects in parts and craftsmanship for as long as the original purchaser owns the product. The warranty does not cover damage resulting from misuse. Claims should be submitted to info@ghostcable.com.

5. Changes and cancellations

Requests to amend or cancel an order should be submitted to info@ghostcable.com. Orders cannot be cancelled once production has begun, except where a statutory right of cancellation applies.

6. Refunds

Approved refunds are issued to the original payment method. Processing times vary by payment provider.

7. Customers in the European Union and United Kingdom

Customers ordering from the European Union or the United Kingdom have a statutory right to withdraw within 14 days of delivery. Notice must be given to info@ghostcable.com within that period, and the product returned within 14 days of notice.

  • The direct cost of returning the product is borne by the customer.
  • Products must be returned in the condition in which they were received. Refunds may be reduced to reflect diminished value resulting from handling beyond that necessary to establish the nature and characteristics of the product.
  • Refunds include the standard outbound delivery charge and are issued within 14 days of receipt of the returned product or of evidence of its return.

Statutory rights in respect of products that are faulty, damaged, or not as described are unaffected.

8. Contact

Ghost Cable LLC
9520 Owensmouth Avenue, Suite 1
Chatsworth, CA 91311
info@ghostcable.com
818-217-1653