Warranty
Every Ghost cable is built, soldered and tested by hand in Los Angeles. We stand behind that work for the life of the cable, no matter who owns it.
Lifetime Warranty on Workmanship
If anything we did fails, such as a solder joint, a termination, strain relief, or heat shrink or sleeving we fitted, we will repair or replace the cable at no charge. The warranty stays with the cable, so it covers second owners too.
Cable
Ghost cable is warranted against defects for the life of the cable. If the cable itself fails and the failure is not caused by misuse or abuse, we will repair or replace it.
Connectors
Connectors are covered by their maker's warranty (Neutrik, Canare and others). If a connector fails, send the cable to us. We will deal with the manufacturer and get it back to you working.
What Is Not Covered
- Damage from misuse or abuse, including crushing, cutting, pinching, kinking or pulling a connector out by the cable
- Liquid, heat or fire damage
- Cables repaired, re-terminated or modified by anyone other than Ghost Cable
- Normal cosmetic wear on the jacket, sleeving or connector finish
We decide whether a failure is covered after we inspect the cable.
How to Make a Claim
- Email info@ghostcable.com with your order number if you have it, a short description of the problem and a photo.
- We reply with return instructions. Please don't ship anything until you hear from us.
- You cover shipping to us. If the repair is covered, we cover shipping back to you.
Repairs and Modifications
Need a cable shortened, a connector changed or a repair that falls outside the warranty? Email us what you need and we will quote it before any work starts.
Returns
Standard Configuration cables can be returned within 14 days of delivery if unused and in original condition. Custom builds are made to order and are final sale. See our Refund Policy for details.